Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
Continue Reading about Customer service rule #1: Answer all questions. →
Customer service rule #1: Answer all questions.
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
Continue Reading about Customer service rule #1: Answer all questions. →
Customer service rule #1: Answer all questions.
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
Continue Reading about Customer service rule #1: Answer all questions. →
Customer service rule #1: Answer all questions.
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
Continue Reading about Customer service rule #1: Answer all questions. →
Strategy comes first.
Strategy comes first. Before launching new programs, buying new technologies, adding new offices, etc. start by creating a five-year detailed plan so that you know where you’re going. …
Don’t judge your referring doctors.
Don’t judge your referring doctors. We have seen far too many specialists decide that they don’t like a certain referring doctor. However, when they change their attitude and implement the right …
Continue Reading about Don’t judge your referring doctors. →
Strategy comes first.
Strategy comes first. Before launching new programs, buying new technologies, adding new offices, etc. start by creating a five-year detailed plan so that you know where you’re going. …
Redo your procedural time studies.
Redo your procedural time studies. Procedural time studies tell you how much time you really need per appointment. With today’s techniques and technologies, you may need less time than you think. …
Don’t judge your referring doctors.
Don’t judge your referring doctors. We have seen far too many specialists decide that they don’t like a certain referring doctor. However, when they change their attitude and implement the right …
Continue Reading about Don’t judge your referring doctors. →
Where do you get new referral marketing strategies?
Where do you get new referral marketing strategies? Everywhere. For example, every month Levin Group has a meeting to identify new strategies, appreciation gifts, and relationship-building tools that …
Continue Reading about Where do you get new referral marketing strategies? →
Where have all the patients gone?
Where have all the patients gone? If you find that your referrals are declining, you should immediately reevaluate your referral marketing program and analyze the reasons why. …
If you just can’t make yourself review your numbers…
If you just can’t make yourself review your numbers…If you cannot sit down on regular basis and review the numbers that reflect practice performance, ask your CPA to do it with you. …
Continue Reading about If you just can’t make yourself review your numbers… →
