Be the cheerleader. Although cheerleaders are loud and boisterous, they can also quietly motivate people. It’s more about what you say and how you inspire, than jumping up and down to get a reaction. …
End with a summary.
End with a summary. Whenever you ask someone to do something, summarize the conversation by saying something like “Great, then you’ll take care of that by Thursday.“ It’s a great way to reinforce …
Make sure two people know every job.
Make sure two people know every job. It is always best if at least two people know every job so that there is no breakdown during vacations, on days off, for sick days or if a team member decides to …
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Say I’m sorry.
Say I’m sorry. Never be afraid to apologize. Apologizing, even when you’re not wrong, motivates other people to be more cooperative. …
Submit your fee schedules regularly.
Submit your fee schedules regularly. Be sure to submit fee schedules to the insurance companies at least once a year, especially if you increase fees. Occasionally, they may raise your profile. …
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You get to decide.
You get to decide. Only you can decide how you want to show up on any given day: tired or energized. Energized is better! …
Say I’m sorry.
Say I’m sorry. Never be afraid to apologize. Apologizing, even when you’re not wrong, motivates other people to be more cooperative. …
Say I’m sorry.
Say I’m sorry. Never be afraid to apologize. Apologizing, even when you’re not wrong, motivates other people to be more cooperative. …
Build strong relationships.
Build strong relationships. The first thing a treatment coordinator (TC) should do with any new patient or parent is called the Golden 10. This is where you learn 10 things about the patient, …
Getting into the top 25%: Address problems areas quickly.
Getting into the top 25%: Address problems areas quickly. If you want to build a practice that is in the top 25% of production, study referral patterns every month. If you see any area that is …
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Getting into the top 25%: Address problems areas quickly.
Getting into the top 25%: Address problems areas quickly. If you want to build a practice that is in the top 25% of production, study referral patterns every month. If you see any area that is …
Continue Reading about Getting into the top 25%: Address problems areas quickly. →
Thank patients for reviews.
Thank patients for reviews. Try to identify every patient who has left a positive review and thank them the next time they come into the practice. …
