Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
Know your numbers.
Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Reduce no-shows.
Reduce no-shows. No-shows result in overdue debonds, which result in increased overhead and a practice that is busy with patents that are no longer profitable. …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Skip the sarcasm.
Skip the sarcasm. Sarcasm can be very funny, but not everyone appreciates it or even understands it. Some people even react negatively to sarcastic remarks. …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Track your A-level referring doctors monthly.
Track your A-level referring doctors monthly. If you notice even a slight downturn in the referrals from one of your A-level referring doctors, you should immediately increase …
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Track your A-level referring doctors monthly.
Track your A-level referring doctors monthly. If you notice even a slight downturn in the referrals from one of your A-level referring doctors, you should immediately increase …
Continue Reading about Track your A-level referring doctors monthly. →
How have you increased efficiency today?
How have you increased efficiency today? Orthodontic practices, like most businesses, have areas of inefficiency. These could include scheduling new patients, follow-up from treatment coordinator …
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Take note of your compassion.
Take note of your compassion. Try to go to work every day with compassion for others. This type of mentality leads to outstanding teamwork and patient relations. …
Track your A-level referring doctors monthly.
Track your A-level referring doctors monthly. If you notice even a slight downturn in the referrals from one of your A-level referring doctors, you should immediately increase …
Continue Reading about Track your A-level referring doctors monthly. →
