Give a fun greeting. At the front desk you can give a big, enthusiastic, fun greeting. Give kids an elbow bump, socially distanced high five, or do something fun to let them know you’re glad they’re …
Copy the Fortune 500.
Copy the Fortune 500. Fortune 500 companies have teams of people who do nothing but review and improve systems. Dental practices are smaller businesses, but improving systems regularly bit-by-bit will …
Meet the front desk staff.
Meet the front desk staff. Representatives from the specialty practice should periodically go out and say hello to the front desk staff of referring offices. Bring them some food or flowers, but keep …
Meet the front desk staff.
Meet the front desk staff. Representatives from the specialty practice should periodically go out and say hello to the front desk staff of referring offices. Bring them some food or flowers, but keep …
Don’t boil the ocean.
Don’t boil the ocean. When you start a referral marketing program, gradually ease your way into building to the 15 or 20 strategies necessary to truly increase referrals and maintain specialty …
Don’t boil the ocean.
Don’t boil the ocean. When you start a referral marketing program, gradually ease your way into building to the 15 or 20 strategies necessary to truly increase referrals and maintain specialty …
Perform procedural time studies.
Perform procedural time studies. Every few years the practice should conduct procedural time studies to determine how much time is really needed for each treatment appointment and then build that into …
Don’t boil the ocean.
Don’t boil the ocean. When you start a referral marketing program, gradually ease your way into building to the 15 or 20 strategies necessary to truly increase referrals and maintain specialty …
Thank every parent.
Thank every parent. Every time a parent comes to the practice, thank them for having their child as a patient and tell them how much you enjoy having their child in the practice. …
Get excited in the morning.
Get excited in the morning. Figure out what excites you and make sure you do it, think about it, read about it or listen to it before you hit the office. …
Be open and positive with referring offices.
Be open and positive with referring offices. The front desk person in the referring office does not want more headaches. When they contact your practice, make it a priority to make their job easier …
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Schedule every patient.
Schedule every patient. The goal of every new patient phone call is to create value and schedule an appointment. The goal is to schedule 98% of all new patient callers. …
