Compliment every parent and patient every time. People love compliments, it displays a positive attitude and a true caring for patients. …
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Improve customer service by 1%.
Improve customer service by 1%. Small incremental changes in customer service create a solid foundation for all referral marketing and patient satisfaction. …
Has each team member thought about his or her motivating factors?
Has each team member thought about his or her motivating factors? It is very beneficial when going into an annual performance review to have a good idea about what motivates you. What would you like …
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Improve customer service by 1%.
Improve customer service by 1%. Small incremental changes in customer service create a solid foundation for all referral marketing and patient satisfaction. …
Improve customer service by 1%.
Improve customer service by 1%. Small incremental changes in customer service create a solid foundation for all referral marketing and patient satisfaction. …
How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
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What’s wrong with your collections?
What’s wrong with your collections? If the practice is having trouble with collections, it’s usually the collection system. Patients will find many reasons not to pay the office on time. After 60 …
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Where are your referrals really coming from?
Where are your referrals really coming from? Every month analyze your different referral sources, so you know where you are strong and where modifications of improvement need to be …
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How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
Continue Reading about How many types of customers do you have? →
How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
Continue Reading about How many types of customers do you have? →
Customer service is not an accident.
Customer service is not an accident. It’s a system just like scheduling, case presentation, or financial management. If the customer service system is not documented step-by-step, then the practice …
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Schedule late patients earlier.
Schedule late patients earlier. If a patient is continually late you should simply start to schedule them 20 minutes earlier. Sometimes people just cannot get it together and you will not change their …
