Is anyone burning out? Find a few articles on burnout to share with the entire team and then have a discussion around how to avoid burnout in your practice. …
Customer service is not an accident.
Customer service is not an accident. It’s a system just like scheduling, case presentation, or financial management. If the customer service system is not documented step-by-step, then the practice …
Continue Reading about Customer service is not an accident. →
Customer service is not an accident.
Customer service is not an accident. It’s a system just like scheduling, case presentation, or financial management. If the customer service system is not documented step-by-step, then the practice …
Continue Reading about Customer service is not an accident. →
Is there a problem?
Is there a problem? If you think that there could be any likelihood of a potential problem with a patient, make sure you communicate with the referring doctor …
Keep in short.
Keep in short. When it comes to talking with patients, you should keep your explanations short, simple, and succinct. If you don’t, patients will tune you out, misunderstand the information, or not …
Is there a problem?
Is there a problem? If you think that there could be any likelihood of a potential problem with a patient, make sure you communicate with the referring doctor …
Which patients or parents are connected?
Which patients or parents are connected? In every orthodontic practice there are “influencers“ that touch other people in the community. Try to identify them and find ways to help them spread the word …
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Is there a problem?
Is there a problem? If you think that there could be any likelihood of a potential problem with a patient, make sure you communicate with the referring doctor …
Schedule every patient before they leave.
Schedule every patient before they leave. If another appointment is necessary, whether for continuing treatment or preventive care, make sure that the next appointment is scheduled. This will reduce …
Continue Reading about Schedule every patient before they leave. →
Support a local restaurant.
Support a local restaurant. For the next lunchtime staff meeting, everyone should decide which local restaurant you would like to support. …
Are you consistent?
Are you consistent? The number one failure of referral marketing programs is inconsistency. Take time to review your referral marketing program to determine whether it has been consistently …
Support a local restaurant.
Support a local restaurant. For the next lunchtime staff meeting, everyone should decide which local restaurant you would like to support. …
