Use a script. Whenever a referring practice calls to make an appointment for a patient, thank them for their trust in your practice. Using a script will help the front desk team to remember to thank …
When it’s time to make a decision for the practice just make it.
When it’s time to make a decision for the practice just make it. Far too many decisions get put off and postponed and end up hurting the practice. Not making a decision is actually a …
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Find the right person for the job.
Find the right person for the job. Dental practice leadership is partially about making sure the right team members have the right tasks. If someone on the team can do a job at a higher level, don’t …
Follow up on any patient this doesn’t accept treatment.
Follow up on any patient this doesn’t accept treatment. People have multiple decisions they have to make and schedules that have to be juggled. Follow-up can often close far more cases than waiting …
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Let referring doctors know you appreciate them.
Let referring doctors know you appreciate them. Whenever you speak to a referring practice, thank them for their referrals and support. It lets them know that you recognize that they are a major part …
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Inspire your team.
Inspire your team. Start your morning meeting off with something inspirational. Provide a motivational quote, quick tip, or words of encouragement and set the stage for a great …
Let referring doctors know you appreciate them.
Let referring doctors know you appreciate them. Whenever you speak to a referring practice, thank them for their referrals and support. It lets them know that you recognize that they are a major part …
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Text, text, text.
Text, text, text. Text at least three referring doctors each day simply to touch base. Let them know about a case that went well, how delightful a patient was, or thank them for a …
Text, text, text.
Text, text, text. Text at least three referring doctors each day simply to touch base. Let them know about a case that went well, how delightful a patient was, or thank them for a …
Inspire your team.
Inspire your team. Start your morning meeting off with something inspirational. Provide a motivational quote, quick tip, or words of encouragement and set the stage for a great …
Hold an annual referral appreciation event.
Hold an annual referral appreciation event. Once a year or more you should have a major event to thank your referring doctors. Keep in mind that they are the ones that make your practice successful …
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Measure new patient callers that don’t schedule.
Measure new patient callers that don’t schedule. This is a measurement that most orthodontic practices ignore, but you may be losing tens of thousands of dollars per …
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