Stories from strategic planning: One office set a plan to have four locations. They started by systemizing the first location in detail; proving that it was a success; and then added location numbers …
Think of customer service as part of referral marketing.
Think of customer service as part of referral marketing. All the marketing and relationship building in the world won’t matter if patients go back to referring doctors feeling unhappy. …
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The value of a new patient.
The value of a new patient. New patients make up 40% of doctor production. This is why it is so important to have a new patient experience system in place. …
Has your treatment coordinator been professionally trained?
Has your treatment coordinator been professionally trained? There are no schools for treatment coordinators. However, this critical position needs professional training to keep up with trends, …
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The value of a new patient.
The value of a new patient. New patients make up 40% of doctor production. This is why it is so important to have a new patient experience system in place. …
Think of customer service as part of referral marketing.
Think of customer service as part of referral marketing. All the marketing and relationship building in the world won’t matter if patients go back to referring doctors feeling unhappy. …
Continue Reading about Think of customer service as part of referral marketing. →
How does McDonald’s train employees?
How does McDonald’s train employees? McDonald’s can take almost anyone and teach them the step-by-step systems that they follow in every franchise. As they do this, the employees become excellent in …
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Measure revenue per referral source.
Measure revenue per referral source. It is not enough to just know how many referrals you are receiving from each referral source. You also need to know the revenue so you can design the right …
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Measure revenue per referral source.
Measure revenue per referral source. It is not enough to just know how many referrals you are receiving from each referral source. You also need to know the revenue so you can design the right …
Continue Reading about Measure revenue per referral source. →
How does McDonald’s train employees?
How does McDonald’s train employees? McDonald’s can take almost anyone and teach them the step-by-step systems that they follow in every franchise. As they do this, the employees become excellent in …
Continue Reading about How does McDonald’s train employees? →
Measure revenue per referral source.
Measure revenue per referral source. It is not enough to just know how many referrals you are receiving from each referral source. You also need to know the revenue so you can design the right …
Continue Reading about Measure revenue per referral source. →
Increase team longevity every year.
Increase team longevity every year. Once statistic that you never hear about, and you won’t find in your software, is the average longevity of the team on an annual basis. The goal is simple: you …
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