Institute procedural time studies. Incorrect scheduling can lead to large gaps or hurried appointments, which some practices see as unavoidable. Through the use of procedural time studies, treatment …
Plan interoffice communications in advance.
Plan interoffice communications in advance. When the treatment timetable for a referred patient is predictable, schedule communications with offices and patients ahead of time. Or, when appropriate, …
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Institute procedural time studies.
Institute procedural time studies. Orthodontists and team members often have a false impression of how long procedures take. They need to better understand the length of time that each treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
Continue Reading about Acknowledge your fellow team members. →
Script every patient interaction.
Script every patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team …
Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Script every patient interaction.
Script every patient interaction. Scripting helps orthodontists and team members communicate more effectively with patients and parents. As in sports, working from the same “playbook” builds team …
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult.
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult. They’ll want to know everything they can about your practice and the doctor before making an …
Advice for the Hygienist – Build more value for the hygiene visit.
Advice for the Hygienist – Build more value for the hygiene visit. Many patients think of it as “only a cleaning.” More of them will schedule regularly if they are aware of all the services you can …
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Advice for the Surgical Specialist – Assign responsibility for each target.
Advice for the Surgical Specialist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …
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