Don’t keep endo patients waiting. When patients agree to treatment, schedule them to come in within 7–10 days. Then, when they arrive for their appointment, take them back for treatment right away. …
Good telephone skills matter.
Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never be. …
Schedule more efficiently.
Schedule more efficiently. Many surgical practices make the mistake of scheduling by simply filling empty time slots. Instead, designate time slots for different types of cases (including emergencies) …
Is it time to completely replace your scheduling system?
Is it time to completely replace your scheduling system? This question may strike fear into the heart of many front desk coordinators, but an efficient, scientifically designed scheduling system will …
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Schedule based on production.
Schedule based on production. Many practices schedule patients by just filling empty time slots. Instead, reserve morning slots for high-production cases. Scheduling this way, with production as a …
Define roles clearly for new team members.
Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …
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Define roles clearly for new team members.
Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …
Continue Reading about Define roles clearly for new team members. →
Define roles clearly for new team members.
Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …
Continue Reading about Define roles clearly for new team members. →
Define roles clearly for new team members.
Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …
Continue Reading about Define roles clearly for new team members. →
Define roles clearly for new team members.
Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …
Continue Reading about Define roles clearly for new team members. →
Don’t assume new patients know how to get to your office.
Don’t assume new patients know how to get to your office. Even with smart phones and GPS devices, some patients may have trouble finding your practice. The last thing you want is patients showing up …
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Don’t assume new patients know how to get to your office.
Don’t assume new patients know how to get to your office. Even with smart phones and GPS devices, some patients may have trouble finding your practice. The last thing you want is patients showing up …
Continue Reading about Don’t assume new patients know how to get to your office. →
