Strive for “WOW” customer service. Parents and patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, parents and patients …
Strive for “WOW” customer service.
Strive for “WOW” customer service. Parents and patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, parents and patients …
Offer outside financing as a payment option.
Offer outside financing as a payment option. Whenever patients need to pay a significant amount out of pocket for treatment, offer to put them in touch with a reputable finance company. While there is …
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Offer outside financing as a payment option.
Offer outside financing as a payment option. Whenever patients need to pay a significant amount out of pocket for treatment, offer to put them in touch with a reputable finance company. While there is …
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Use the right words.
Use the right words. When it comes to treatment consultations, many doctors and team members just “wing it.” A poorly prepared case presentation will have limited success. To enhance the doctor and …
Use the right words.
Use the right words. When it comes to treatment consultations, a poorly prepared case presentation will have limited success. To enhance the doctor and team’s verbal skills, use scripting that …
Use the right words.
Use the right words. When it comes to treatment consultations, a poorly prepared case presentation will have limited success. To enhance the doctor and team’s verbal skills, use scripting that …
Performance Target: Keep 98% of all patients scheduled at all times.
Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure parents don’t leave without scheduling their child’s next appointment. Follow-up in 24 hours with …
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Reduce no-shows and last-minute cancellations.
Reduce no-shows and last-minute cancellations. They can wreak havoc on the practice’s schedule and bottom line, especially in a slow economy. Training and scripting can greatly reduce missed …
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Advice for the Surgical Specialist – Behave like a CEO every day.
Advice for the Surgical Specialist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team …
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Advice for the Endodontist – Behave like a CEO every day.
Advice for the Endodontist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team members …
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Advice for the Dentist – Behave like a CEO every day.
Advice for the Dentist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team members by …
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