Address others by name. Everyone likes to hear the sound of his or her name. When you’re addressing others, use their names during the conversation. The best way to grab people’s attention is to call …
Present a “unified front” to patients.
Present a “unified front” to patients. It’s natural for members of the practice team to have differing opinions and even disagreements about various aspects of their work. These can lead to stress if …
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Present a “unified front” to patients.
Present a “unified front” to patients. It’s natural for members of the practice team to have differing opinions and even disagreements about various aspects of their work. These can lead to stress if …
Continue Reading about Present a “unified front” to patients. →
Address others by name.
Address others by name. Everyone likes to hear the sound of his or her name. When you’re addressing others, use their names during the conversation. The best way to grab people’s attention is to call …
Advice for the Marketing Coordinator – Learn to play several roles.
Advice for the Marketing Coordinator – Learn to play several roles. As marketing coordinator, you should be prepared to take on multiple responsibilities, including: Helping to develop at least 15 …
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Advice to the Treatment Coordinator – Offer a variety of financial options.
Advice to the Treatment Coordinator – Offer a variety of financial options. If your office makes it too financially challenging to accept treatment, parents will turn down your recommendation. Outside …
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Make sure your tone of voice matches your words.
Make sure your tone of voice matches your words. When you’re greeting patients, you should sound enthusiastic and welcoming, but during hectic days, that can be difficult to pull off. Try to imagine a …
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Make use of role-playing.
Make use of role-playing. Team members should read over customer service scripts and “act them out” or role-play. This training process reinforces the right messages and helps staff members see the …
Advice for the Marketing Coordinator – Learn to play several roles.
Advice for the Marketing Coordinator – Learn to play several roles. As marketing coordinator, you should be prepared to take on multiple responsibilities, including: Helping to develop at least 15 …
Continue Reading about Advice for the Marketing Coordinator – Learn to play several roles. →
Enforce scheduling policies.
Enforce scheduling policies. When parents or patients call to cancel at the last minute, employ a pleasant script emphasizing that they need to rethink cancelling the appointment. People are busy, but …
Make sure your tone of voice matches your words.
Make sure your tone of voice matches your words. When you’re greeting patients, you should sound enthusiastic and welcoming, but during hectic days, that can be difficult to pull off. Try to imagine a …
Continue Reading about Make sure your tone of voice matches your words. →
Advice for the Front Desk Team – Be prepared for patients who seek validation.
Advice for the Front Desk Team – Be prepared for patients who seek validation. The final step in successful treatment presentation may not occur in the treatment room. Patients who haven’t yet decided …
