Advice for the Treatment Coordinator (TC) – Think like top-performing athletes. Like athletes, TCs need to frequently improve how they do their jobs due to changing external factors. For the athlete, …
Avoid the destructive power of saying “No.”
Avoid the destructive power of saying “No.” When you tell parents “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see your child on Tuesday,” …
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Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.”
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …
Advice for the Dentist – To make non-clinical decisions, ask a “golden question.”
Advice for the Dentist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your profit at the …
Learn to be more empathetic.
Learn to be more empathetic. If you’ve been in your position for a while, it can be tempting to go through the motions when interacting with patients and parents. Whether you’re hearing about a …
Advice for the Scheduling Coordinator – Reserve time for new patients.
Advice for the Scheduling Coordinator – Reserve time for new patients. It’s important to schedule 100% of new patients for appointments within seven days, while their motivation is highest. To make …
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Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice.
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t make …
Learn to be more empathetic.
Learn to be more empathetic. If you’ve been in your position for a while, it can be tempting to go through the motions when interacting with patients and parents. Whether you’re hearing about a …
Advice for the Scheduling Coordinator – Make sure patients know how to get to your endo practice.
Advice for the Scheduling Coordinator – Make sure patients know how to get to your endo practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t …
Advice for the Dentist – Create a business culture.
Advice for the Dentist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only provide …
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Advice for the Surgical Specialist – Create a business culture.
Advice for the Surgical Specialist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only …
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Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few children missing appointments may not seem like such an issue. However, imagine the effect of a dozen …
