Advice to the Front Desk Team – Keep the doctor informed about broken appointments. If patients or parents don’t reschedule, tell the doctor at the next morning meeting for follow-up. The orthodontist …
Social Media Etiquette: Don’t post negative comments about the workplace.
Social Media Etiquette: Don’t post negative comments about the workplace. What you say on your personal social media sites can have a profound impact on your co-workers. If you’re having a tough time …
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Manage your online reputation.
Manage your online reputation. If you Google your practice, you may be surprised at what you see. Try to correct any negatives you find, because the internet is how most new patients will learn about …
Manage your online reputation.
Manage your online reputation. If you Google your practice, you may be surprised at what you see. Try to correct any negatives you find, because the internet is how most new patients will learn about …
Social Media Etiquette: Don’t post negative comments about the workplace.
Social Media Etiquette: Don’t post negative comments about the workplace. What you say on your personal social media sites can have a profound impact on your co-workers. If you’re having a tough time …
Continue Reading about Social Media Etiquette: Don’t post negative comments about the workplace. →
New Rule: Never say anything bad about patients or team members.
New Rule: Never say anything bad about patients or team members. This is harder than it sounds. Some patients can be very “challenging.” Some team members, though perfectly good at their jobs, may …
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New Rule: Never say anything bad about patients or team members.
New Rule: Never say anything bad about patients or team members. This is harder than it sounds. Some patients can be very “challenging.” Some team members, though perfectly good at their jobs, may …
Continue Reading about New Rule: Never say anything bad about patients or team members. →
Advice for the Pediatric Dentist – Educate, don’t criticize.
Advice for the Pediatric Dentist – Educate, don’t criticize. When providing feedback to your team, focus on how staff members, the office manager and you can all do a better job of working together. …
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Advice for the Orthodontist – Educate, don’t criticize.
Advice for the Orthodontist – Educate, don’t criticize. When providing feedback to your team, focus on how staff members, the office manager and you can all do a better job of working together. With …
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New Rule: Never say anything bad about patients or team members.
New Rule: Never say anything bad about patients or team members. This is harder than it sounds. Some patients can be very “challenging.” Some team members, though perfectly good at their jobs, may …
Continue Reading about New Rule: Never say anything bad about patients or team members. →
Performance Target: Doctors should achieve the daily production goal 90% of the time.
Performance Target: Doctors should achieve the daily production goal 90% of the time. Consistency is the hallmark of breakthrough performance. If you want to reach your annual production goal by …
Advice for the Front Desk Team – Review recent customer service breakdowns.
Advice for the Front Desk Team – Review recent customer service breakdowns. Even the best practices have occasional problems. With summer winding down, now is a good time to examine any customer …
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