Reduce no-shows. No shows will cost the practice millions of dollars over the course of a career. You need excellent scripting to educate patients that no-shows are unacceptable. …
Decrease your overhead by 4%.
Decrease your overhead by 4%. This is possible for almost all practices that we meet. A 4% decrease in overhead on an $800,000 practice increases income by $32,000 per year. …
Never leave today without being ready for tomorrow.
Never leave today without being ready for tomorrow. At the end of each day, the entire practice should be set up to start exactly on time the next day with no stress or tension. …
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Compliment every patient.
Compliment every patient. Part of every Levin Group system is complimenting patients every time, every day. People love compliments and view it as a positive interaction that makes them like to …
You always need more new patients.
You always need more new patients. Don’t ever assume that you don’t need more new patients. We have seen many practices stop taking new patients only to find themselves in production decline. …
If production goes up, the practice will be fine.
If production goes up, the practice will be fine. As long as production is outpacing overhead, profit will also increase every year. …
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The most successful doctors surround themselves with experts.
The most successful doctors surround themselves with experts. Make a list of the experts in your life in all categories. If you do not have the right accountants, attorneys, consultants, financial or …
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Your results will match the quality of your systems.
Your results will match the quality of your systems. Bad systems will get bad results. Great systems will get great results. It’s that simple. …
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Stop missing goals year after year.
Stop missing goals year after year. Dental practices should closely track annual goals. If you find that you keep missing them, try to determine who can advise you or help you to understand how to …
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How many customer service strategies do you have?
How many customer service strategies do you have? In order to build a five-star customer service environment, you need a minimum of 20 to 25 strategies that are carried out on a daily basis. …
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The two simple steps to success.
The two simple steps to success. The first step is to know what you want. The second step is being willing to do the work to achieve it. Success is actually that simple. …
Check your numbers every month.
Check your numbers every month. If a practice performance number seems to be falling off, don’t ignore it or wait to see if it gets better. Act on it now. …
