Increasing Practice Production Every Year
“Wow” Customer Service Tip 5: “Wow” is fun. Creating a culture and environment for patients takes time, but it can actually be a great deal of fun for the doctor and the staff as well. …
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“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …
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“Wow” Customer Service Tip 3: “Wow” starts with the greeting. The first step in achieving “wow” customer service with patients is to have a powerful and enthusiastic reading for anyone who walks into …
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“Wow” Customer Service Tip 2: Achieving “wow” customer service is not easy. Being mediocre to good is relatively easy. Achieving “wow” customer service takes effort. You must design a system and carry …
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“Wow” Customer Service Tip 1: The power of “wow.” Practices that can achieve “wow” customer service will perform better, have more patients, and increase case acceptance and practice …
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You must be mentally tough. Every dental practice has to endure occasional challenges. When they occur, you need to be mentally tough to handle them, identify and implement solutions, and track …
The longer you wait, the worse it gets. If you have any bad situation taking place in your practice, start working on a resolution today. The longer you wait the worse it will get. …
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Compliment team members on their positive attitudes. Most practice team members display positive attitudes every day. Take time to compliment your staff on how great their attitude is for the …
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How did you advance your practice yesterday? Can you quickly verbalize one thing that happened yesterday to advance the practice for the future? …
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Update your financial plan. Your financial plan has limited time value. As the economy, taxes, and political parties change, you need to update your financial plan to ensure a great financial …
Believe the legal contract. A legal contract is the document that will determine what happens. If you take someone at their word about what provisions will be enforced, or that certain things will …
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Do your advisors have enough experience? Although everyone starts somewhere, you don’t want to be the guinea pig of your advisor. If they don’t have years of experience and a good number of clients, …
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