Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Increasing Practice Production Every Year
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
Continue Reading about Customer service rule #1: Answer all questions. →
Strategy comes first. Before launching new programs, buying new technologies, adding new offices, etc. start by creating a five-year detailed plan so that you know where you’re going. …
If you just can’t make yourself review your numbers…If you cannot sit down on regular basis and review the numbers that reflect practice performance, ask your CPA to do it with you. …
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Make dentistry predictable. If your days don’t flow with high levels of predictability, you need to reevaluate or replace your systems. …
Design your systems to hit your goals. If you want to grow 18% in the next year, which is entirely possible, then you need systems that will allow to the team follow them and create that growth. …
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Building morale increases staff longevity. When you build morale constantly with the team, you have happier and satisfied people that stay longer. …
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Big production gains. Certain strategies get big production gains. Increasing new patients, decreasing no-shows, and increasing ancillary services all play into large percentage gains and production. …
Strategic planning is the 100% solution. After having performed hundreds of strategic planning sessions for dental practices, we now understand that it may be one of the most important factors in …
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The annual customer service plan. Great customer service is not an accident, and it is far more than just being nice to patients. Every practice should have a strategically designed annual customer …
If you’re not hitting your targets, revisit your systems. When you miss your targets or goals, it is time to reestablish your systems, train the team, and require everyone to follow them. …
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Make all patients feel important. Everyone wants to feel important. When you contribute to that you will build great relationships. …
Show the team where they can go financially. Team members today want to have a sense of where they can go financially. Develop a long-term financial approach to give people a vision for their …
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