Don’t be shy. If you are at all shy about meeting new referring doctors, just know that they are not shy about meeting you. Referring doctors appreciate attention. …
Just apologize.
Just apologize. There are times when practices don’t perform as they should, run late, or provide bad customer service. Simply apologizing for these lapses in performances can create positive feelings …
Production is the key.
Production is the key. Make sure you follow a goal of increasing production every year. At the same time, watch that your overhead is not outpacing your production and lowering profit. …
Add one new customer service strategy.
Add one new customer service strategy. Customer service is a system and a critical one. We now know that five-star customer service increases practice production. Add at least one new customer service …
Continue Reading about Add one new customer service strategy. →
Add one new customer service strategy.
Add one new customer service strategy. Customer service is a system and a critical one. We now know that five-star customer service increases practice production. Add at least one new customer service …
Continue Reading about Add one new customer service strategy. →
Treatment coordinators should discuss consequences.
Treatment coordinators should discuss consequences. Parents and patients need to know the benefits of treatment, but they also need to know the consequences of not having treatment. Have an open and …
Continue Reading about Treatment coordinators should discuss consequences. →
When it comes to referral marketing just get going.
When it comes to referral marketing just get going. We recently received a call from a specialist who said that his referrals were down. He then said he simply made a decision to just get going and he …
Continue Reading about When it comes to referral marketing just get going. →
When it comes to referral marketing just get going.
When it comes to referral marketing just get going. We recently received a call from a specialist who said that his referrals were down. He then said he simply made a decision to just get going and he …
Continue Reading about When it comes to referral marketing just get going. →
The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
